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prim25881:Error CWRBC-1016-7 call was rejected by callee when importing / exporting

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Solution ID: prim25881
Error CWRBC-1016-7 call was rejected by callee when importing / exporting
Status: Reviewed
Version(s): 4.0, 4.1, 5.0, 6.0, 6.1



Fact: Microsoft Project 2003 installed
Fact: Microsoft Project 2002
Problem: Error CWRBC-1016-7 call was rejected by callee when importing / exporting an XER file.
Problem: Error CWRBC-1016-7 call was rejected by callee when importing / exporting a P3 project.
Problem: Error CWRBC-1016-7 call was rejected by callee when importing / exporting an spreadsheet (XLS file).
Problem: Event Code LLFRP-0125-1: La llamada fu?rechazada por el destinatario.
Problem: Event Code: LA镽P-2871-A: L’appel a 閠?rejet?par l’appel?when importing a MSP file.
Problem: Error CWRBC-1016-7 call was rejected by callee when importing / exporting an MPP file


Problem: Call was rejected by callee error when importing an MPP file
Problem: *****************************************************
*                EXCEPTION  REPORT                  *
*****************************************************
Date:          10-Dec-08
Executable:    PM.exe
Application:   Primavera Project Management
Event Code:    CWRBC-1016-7
Message:      
  Call was rejected by callee
Context:
  1: TfrmWizImport.wizImportBeforeShowPage
  2: TfrmWizImport.RunImportWizard
  3: TfrmMain.actHomeExecute
  4: TfrmMain.actFileImportExecute
  5: TfrmMain.actProjectsExecute
  6: TCFormManager.SetToolbar
  7: TCFormManager.SetToolbar
  8:
  9:
  10:
Detail:
  Type:        EOleSysError
  Object Type: TfrmWizard

Components
==========
ORI: ORI Win32 #
ORI/DB: PMDB,0601.0011.0001.0001
IMG: IMG Win32 #1000
System Info
===========
Problem: When exporting project to MPP file receive error:  Process completed with errors.  See log file for details.


Error:  Exporting Project Data – Call was rejected by callee


Cause: Microsoft Project 2002/2003 has not been activated.
Fix:

  1. Check the Microsoft Project activation status.
     


  • MS-Project 2002 & 2003:
     


  1. Launch MS-Project.

  2. Try to enter data.
    If the product is not activated, a user will be denied and then the product activation dialog box will display.
     

  • MS-Project 2007:
     


    1. Click: Help, Activate Product

    2. If the product is activated, the following will appear: “This product has already been activated”.
      Otherwise, it will guide the user through the activation process.
       

  • Disable any Anti-virus applications that are running.
     

  • Check machine performance / utilization. (NOTE: Poor performance can cause this, as the error implies the machine is not ready (or too busy) to process the command.)

  •     4.   Close Microsoft Outlook and try to import again.
     


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